A Testers Journey

An ounce of practice is better than tons of theory

Experience with usability testing:

Experience Report on usability testing:

Off late we have been designing a new application and when we were almost ready, my team wanted to see how effective our application is to the real users, so we did a usability testing and I was part of it. 

Usability Testing:

Usability testing is to test our application in the following aspects,

Learnability: How easy is it for users to accomplish basic tasks the

first time they encounter the design?

Efficiency: Once users have learned the design, how quickly can they perform tasks?

Memorability: When users return to the design after a period of not using it, how easily can they reestablish proficiency?

Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?

Satisfaction: How pleasant is it to use the design?

Ref: http://www.infodesign.com.au/ftp/UsabilityTesting.pdf

Let me now share my experience on usability testing,

Steps followed before commencing usability testing:

1.  First the environment for accessing the application was obtained.

2.  Then the purpose of the application was learnt and the end user was known.

3.  Did some exploration of the application and learnt how to use the application.

4.  Questioned myself and the user on things to be done,

– Before starting to test.

– While doing the testing process.

– After finishing the testing.

5.  Learnt to use a tool used for recording the user actions and for calculating the time taken.

6.  Ready for performing usability testing.

How the usability testing was done:

1. The end users were asked to come to the location.

2. Each user was tagged to one volunteer who would help the user in doing the test.

3. Before the user started to use the application

– The application was kept ready along with the input data sheet.

– The recording tool was kept ready.

4. The user was briefed on the following,

– The reason why the user has been called.

– About the application and

– How to find things and use the application.

5. The user was also told that all his / her actions were recorded and the reason for recording.

6.  During the course of testing any doubts raised by the user was also taken care of.

7. After the testing process the users were asked their feedback about the application (Verbally).

Things learnt from this process:

1. Knowledge about the application should have been more.

2. Briefing about the application should have been discussed among the volunteer so that the end users are given the same knowledge transfer.

3. It’s important for the user to stay comfortable.

This our usability testing on our application was done, I would like to get more feedback and suggestions on usability testing.

DISCLAIMER:

All the blogs shared by me are my ideas, my thought, my understanding of the subject and does not represent any of my employer’s ideas, thought, plans or strategies.

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April 28, 2010 - Posted by | Uncategorized

3 Comments »

  1. The moment I looked at the title of post I thought yet_another_usability_testing_without_involving_users but then I was glad to know that users were invited.

    Based on what I have read about usability and my interaction with people who are focused on usability engineering as their core excellence area, users need to be involved more early and more often. If done so, the experience helps to get some understanding of what they might want or to learn their usage patterns.

    Additionally, Infosys Mysore has a Usability Engineering lab that can be leased by other organizations to perform Usability testing. I am hoping it has eye tracking gear and lots of other expensive items to help in usability.

    Good start on that front.

    However, I am not sure if your experience report is detailed or engaging. It appear to be a list of points or action done. Maybe in simpler testing terms, it looks like a test report than an experience report.

    I bet you know I am helping you understand how it appears to be.

    Comment by Pradeep Soundararajan | May 2, 2010 | Reply

    • Thanks for your comments Pradeep,

      As you said this is just a test report. I wanted to add these points as i wanted people like you to share more info on the following,

      1. What I have experienced is rite or if something more is / can be done.
      2. What are the other ways a usability testing can be done.
      3. More points for improvement.
      4. Any suggestions /ideas.

      So that my learning in usability testing also increases 🙂

      ~Bharath

      Comment by Bharath | May 3, 2010 | Reply

  2. […] resztę artykułu: Experience with usability testing: « A Testers Journey application, effective-our, have-been, new-application, real, see-how, team, team-wanted, […]

    Pingback by Experience with usability testing: « A Testers Journey | usability | April 28, 2010 | Reply


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